You’ll find our most frequently asked questions on this page. Looking for help on a specific product? We’ll include FAQs on each products page, in the FAQ tab. If your questions are not answered here or on the product’s page then please contact us for support.

Our Most Frequently Asked Questions

  • What are points? How do I earn and use them?

    Our points are rewards for making purchases on our website. You can use these points on any purchase to receive a discount based on the amount of points you have.

    We've retroactively added points to all orders on or before January 1st, 2018. You can view your points on your account page. If you notice any errors in the points awarded, please contact us.

    How do I earn points?

    Points are only awarded when customers are logged in to their account when they make a purchase. You will automatically receive your points upon completion of your order.

    When you spend $1.00 you will receive 5 points. 100 points can be redeemed for $1.00 off your next purchase. Specials may be ran throughout the year to offer a bonus on the amount of points you can earn.

    Points do not expire.

    How do I use points?

    You can click the “Apply Discount” button that should automatically pop up when you have points to use. This button will appear on both the cart and checkout page before your purchase your item.

  • Why can't I download my file?

    If your payment is on hold, your file will not be available for download. Sometimes PayPal does not process payments instantly. In this case, you'll need to wait until your funds are verified and the transaction has cleared.

    If your payment went through and you're still having issues downloading you files, please use our contact form and let us know how we can help you.

    For our free resources, we typically recommend using Google Chrome to download the files.

  • Why are my alerts and overlay not working?

    The most common reason is using outdated streaming software. Please make sure you're using the latest version of OBS Studio, XSplit, StreamLabs OBS, Bebo, or whatever streaming software you prefer.

  • Can I refund this item?

    We generally do not allow refunds after a product has been downloaded. Please make sure to fully review the product details before purchase.

    If you're experiencing any issues with the product, please contact us, and we'll be happy to assist you.

  • My animated overlay disappears after a short time

    If your overlays are disappearing it's very likely that you have not enabled the "loop" option. Typically, this is found in your source settings withing OBS Studio, XSplit broadcaster, and most other streaming software.

    Simply enable this option to fix this issue.

  • How do I add my name or logo to my overlay?

    Most of our designs were created with your name, logo, or branding in mind. To add your name to our overlays, we recommend using a text source in your streaming software.

    While it's up to you to choose the font, color, and size, we generally recommend these in the read me pages for each product.

  • Where's my download link?

    There are a few possibilities for your download link delivery to be delayed.

    Check your spam folder

    Sometimes Email clients register our messages as spam, please make sure to check your spam folder.

    Payments on hold

    It is common for PayPal to delay, or hold, payments when funds are not immediately available. In this case it may take up to 48 hours for our system to be notified that your payment has been completed.

    None of this worked

    In the rare case that your Email confirmation was not sent, you can also view your products that you've purchased in your download section of your account.

  • I've reached my download limit. What can I do?

    Simply contact us to reset them.

    Why do download limits exist?

    Our download limits are in place to help us reduce spam downloads. As a site that offers free resources, we receive a lot of people (and bots) that can sometimes abuse our download system.

    We are always monitoring this system and looking into ways to increase these limits, with the goal of removing them in the future.

  • Where can I download my products?

    Once your payment has been verified you should receive an email almost immediately. This message will contain links to download any items that you've just purchased.

    You'll also be able to view all of your products in your account download section.

  • Can I get the original files (PSD, AE, etc.)?

    The short answer is no, for most products. The product details page will specifically mention if Photoshop, After Effects, or original files are included, and what these files will include.

    We generally leave this decision up to our vendors.

    Most packages do not include these files for things like scene or overlay designs. However, we try to package in helpful PSD files like panel templates or custom text effects.

    Our goal is to provide products that allow any user create a stream without the need of professional image editing and motion graphic software.